Frequently Asked Questions

Arbor Mill Apartments offers a thoughtfully designed amenity package built for comfort, wellness, and connection, including:

• Waterscaped Swimming Pool
• 24-Hour Fitness Center
• Resident Clubhouse
• Full-Size Tennis Court
• Complimentary 2-Bay Car Wash Facility
• On-Site Dog Park
• Controlled Access Gates
• Beautifully Maintained Green Spaces & Grounds

Please contact the leasing office or check the Resident Portal for current pool hours and seasonal schedule.

Arbor Mill features a 24-hour fitness center, giving residents the freedom to work out on their own schedule. The newly renovated facility provides a modern, convenient space to stay active any time of day. Contact the leasing office for details on specific equipment available.

Yes. Arbor Mill features a dedicated on-site dog park where residents and their pets can enjoy outdoor time right at home.

Yes. Parking is available for residents. Please contact the leasing office for details on parking options, assigned spaces, and any applicable fees.

Yes. Arbor Mill apartments include washer/dryer connections, and select homes feature in-unit washer and dryer. Residents have flexible options to fit their laundry needs. Contact the leasing office to confirm the configuration for your specific floor plan.

All homes come fully equipped with a refrigerator, oven, dishwasher, garbage disposal, and microwave. Renovated homes also feature granite countertops and stainless steel appliances. Residents are responsible for replacing light bulbs as needed after move-in, as all lights are confirmed working at the time of move-in.

Yes. Arbor Mill Apartment Homes welcomes pets and offers an on-site dog park for your furry family members. A maximum of 2 pets per apartment is permitted.

No! We are elated to say our residents enjoy a pet-friendly community with no monthly pet rent, helping pet owners save on recurring housing costs.

Pet owners pay a one-time non-refundable pet fee of $200 and a refundable pet deposit of $200 per pet. There is no monthly pet rent. All pets must be screened through Petscreening.com, and residents will incur an annual fee per pet paid directly to Petscreening.com for a universal pet profile.

Yes. The following breeds are not permitted due to community insurance and safety policies: Rottweiler, Chow Chow, Presa Canario, Doberman, Akita, and Pit Bull (including American Staffordshire Terrier, Staffordshire Bull Terrier, and Bull Terrier). Please contact the leasing office with questions about specific mixed breeds.

Applying is fast and simple. Submit your application online through the Arbor Mill website. Tours are free, walk-ins are welcome, and appointments are prioritized. Contact the leasing office for current application fees and processing times.

Up-front costs include a refundable security deposit determined by your credit/FICO score, plus applicable leasing specials that vary. Before moving in, you will need to pay one full month of rent, which includes your base rent, monthly fees, and any one-time fees. The following month, your account will display the prorated rent for the days you lived in the apartment during your move-in month. Contact the leasing office directly for current move-in specials and a full breakdown of first-month costs.

Please contact the leasing office for current lease term options. Both short-term and longer-term leases may be available.

No. Apartments are unfurnished. Residents provide their own furniture and décor.

Subleasing is strictly prohibited. However, you may add a roommate at any point during your lease term. All added roommates must be approved by management and meet the community’s qualification criteria.

To terminate your lease early, specific notice and fee requirements apply as outlined in your residential lease contract. Please contact the leasing office for full details on early termination.

We’re thrilled to tell you that we offer flexibility with our qualifications. We review credit and rental history through a third-party screening program. Depending on your credit profile, approval may include conditions such as an additional deposit prior to move-in. Our team’s job is to get you into your dream home!

Our corporate office can help with this request! You can reach them at 800-695-6292.

Yes we do! We offer a Flexible Payment Plan (FPP) available for residents after 90 days of residency and great payment history. Ask your personal leasing consultant for more information!

Rent is due on the 1st of each month. Payments are made through the RentCafe Resident Portal, which also supports automatic recurring payments for convenience.

No. Utilities are not included in rent. Please contact the leasing office for details on utility setup requirements and billing for your specific apartment.

Please contact the leasing office for current internet and cable providers serving the community.

Yes. The community requires participation in Protect the Apartment (PTA), a liability waiver program, at minimum the Entry Level, which also requires accompanying renter’s insurance. If you enroll in the Gold or Silver PTA levels, standalone renter’s insurance is recommended but not required. Visit ProtectTheApartment.com to learn more and compare plan options.

No. A new security deposit is required for each apartment community. Transfer fees and advance notice requirements also apply. Contact the leasing office for specific transfer guidelines.

Please contact the leasing office for pest control scheduling details. To request treatment for your unit, submit a work order through the Resident Portal. Pest control service is complimentary and available through the portal.

Please contact the leasing office for trash disposal locations and recycling guidelines on the property. Please break down all cardboard boxes before disposal. Furniture and large bulk items require special disposal arrangements.

Arbor Mill offers package receiving services for residents. Contact the leasing office for details on how packages are managed and secured at the community.

Arbor Mill Apartments is located at 1850 Graves Road, Norcross, GA 30093, near I-85 and Peachtree Industrial Boulevard in Gwinnett County. From I-85, take the Beaver Ruin Road/Norcross exit and follow signage toward Graves Road. For specific turn-by-turn directions, visit the Neighborhood page at arbormill.com or contact our leasing office.

Arbor Mill is located in Gwinnett County. Please contact the Gwinnett County Public Schools district or the leasing office for current school zoning information for your specific address.

The Doraville MARTA Station is approximately 10 to 12 miles from Arbor Mill, providing rail and bus connections throughout the greater Atlanta metropolitan area.

Residents enjoy easy access to a Kroger and Walmart Supercenter for everyday shopping. Sugarloaf Mills, one of the area’s premier shopping and entertainment destinations, is approximately 5 to 7 miles away. Nearby dining includes local favorites like Bruster’s Real Ice Cream, Dunkin’, White Windmill Bakery and Café, and more. For outdoor recreation, Rhodes Jordan Park is approximately 2 to 3 miles away and Lucky Shoals Park is within 6 to 8 miles.

Tours are completely free. You can book an appointment online at arbormill.com or simply walk in during office hours. Walk-ins are always welcome, though appointments receive priority scheduling. The leasing staff and community manager are available during business hours and happy to answer questions in person.

Office Hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 5:00 PM
• Sunday: 1:00 PM – 5:00 PM

The leasing office is open during standard business hours. You are welcome to drop in anytime to meet with your leasing consultant or community manager. You may also reach the team by phone at (770) 629-8207 or through the Contact Us page at arbormill.com. For after-hours maintenance emergencies, use the dedicated emergency maintenance line.

Yes. Arbor Mill Apartments provides dedicated on-site Emergency Maintenance availability 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. Residents never face an urgent repair situation without support.

The fastest way to request repairs is through the Arbor Mill Resident Portal, where you can submit a work order online at any time. For non-emergency issues, our team responds within 24–48 hours. If the repair cannot be completed in that window, the Community Manager will personally contact you with a status update. For emergencies during business hours, call the leasing office directly at (770) 629-8207. For after-hours emergencies, use the dedicated maintenance emergency line.

The following situations are treated as immediate after-hours emergencies:

• Active flooding from a sprinkler line, domestic water line, or sewer
• A flooding hot water heater
• Complete loss of electrical power (not due to non-payment)
• Fire in a unit or building
• Gas leak
• A door that cannot be secured
• No functioning toilet when the unit has only one bathroom

The following are not emergencies and will be addressed within 24 hours: no A/C or heat, jammed garbage disposal, lockouts (residents must call a locksmith unless the lock is malfunctioning), no hot water, trap leaks under sinks, non-working appliances (dishwasher, washer/dryer, stove), clogged tubs or sinks (unless overflowing).

No, you are not required to be present. When submitting your work order through the Resident Portal, use the “Access Notes” field to leave instructions for the technician — for example, noting that you have a pet secured in a room, requesting a call before entry, or any other preference.

If you are locked out during office hours, visit the leasing office with a valid photo ID and our team will assist you promptly. Outside of office hours, please contact a local licensed locksmith, as lock-out assistance is not covered by the after-hours emergency line unless the lock mechanism itself is broken or malfunctioning.

Residents are welcome to personalize their home. However, significant modifications — such as repainting walls or making large holes — must be restored to original condition prior to move-out. Any unremedied damage beyond normal wear and tear will be assessed at the time of move-out and charged accordingly.